EcoRideMT Refund & Return Policy

At EcoRideMT, we operate as a 501(c)(3) nonprofit. Your purchases help fund our community safety programs and helmet donations. To ensure our funds continue to reach those in need, we have established the following policy.

1. 30-Day Return Window

You have 30 calendar days from the date of delivery to request a return. To be eligible, your item must be in the same condition you received it: unused, unworn, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

2. Restocking Fees & Cancellations

Because e-bikes are high-value items requiring technical safety inspections upon return, the following fees apply:

• ► Cancellations (Before Shipment): A 3.5% administrative fee will be deducted from your refund to cover non-refundable credit card processing fees.
• ► Returns (After Shipment): All e-bike returns are subject to a 30% restocking fee. This fee covers the cost of technical inspection, safety re-certification, and repackaging.
• ► Shipping Costs: The customer is responsible for the cost of return freight on all returns.

3. How to Start a Return

We offer a simple self-service portal:

• Log In: Click the profile icon in our menu and select "Request a Return."
• Verify: Enter your email to receive a six-digit verification code.
• Submit: Select your order and the items you wish to return.

You may also contact us directly at info@repedal.org for any return questions.

⚠️ Important: Do not ship items back to the manufacturer. Items sent back without prior approval will not be accepted.

4. Damages and Issues

Please inspect your order immediately upon delivery. If the item is defective, damaged, or incorrect, contact us within 48 hours at info@repedal.org so we can evaluate the issue and make it right.

5. Non-Returnable Items

We cannot accept returns on:

• Sale items or gift cards
• Customized or personalized products
• Hazardous materials, including loose lithium batteries, flammable liquids, or gases
• Perishable goods

Please get in touch if you have questions about your specific item.

6. Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. European Union – 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition you received it — unused, unworn, with tags, and in its original packaging — along with your receipt or proof of purchase.

8. Refunds

Once we receive and inspect your return, we'll notify you whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@repedal.org.

9. Chargebacks and Disputes

If a product is subject to a financial dispute while in the customer's possession, no refund will be processed until the product is returned. If a chargeback is ruled in the customer's favor but the product is kept, EcoRideMT reserves the right to suspend the product's warranty indefinitely.

Questions? Contact us at info@repedal.org or (406) 598-7203.
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